This week AYOM received the news that we have passed our first ever ‘Investors In People’ assessment. The international standard looking at continuous improvement visited the offices early in January to assess the people and processes. After interviewing staff, observing day to day functions and looking into the company values, we are delighted to be certified as an accredited company.
“I would recommend working here to anybody”
As part of the process, staff were interviewed anonymously, providing constructive feedback. This gave the company the chance to plan future improvements as well as reflect on previous thoughts and performance. We are incredibly pleased with some of the quotes highlighted in our final report including:
“I would recommend working here to anybody”
“In my first three months, I was really supported and encouraged, and my confidence grew”
“We feel really proud we are hitting targets, it is enjoyable”
“I was attracted by the positivity and the friendly people here”
We could not be happier with the positive feedback provided. While the report has highlighted suggestions to improve, the general feedback ensures the cultural change the company has strived for over the past 18 months is paying off. Are You Owed Money Ltd is a good employer and wants to achieve excellence across the business.
Creative vision
The standard review focuses on achieving excellence in 9 key areas:
- Leading & inspiring people
- Living the organisation’s values & behaviours
- Empowering & involving people
- Managing performance
- Recognising & rewarding high performance
- Structuring work
- Building capability
- Delivering continuous improvement
- Creating sustainable success
Of these areas, AYOM met all criteria to be accredited, missing out on none. With each area, suggestions have been made which we will now implement to try and improve going forward. Speaking of the efforts to reach this stage and succeed, Managing Director Mr Logan commented:
“We didn’t set the business up to gain the accreditation, but the creative vision was always to build a culture where we would be able to meet the criteria listed. It has been a long road to this point. We have suffered failures and learning curves. But, the accreditation is a proud moment for myself and AYOM.”
“I couldn’t be prouder of each team involved in meeting these standards. We hope to continue our improvement and become not only a larger company in the area, employing more people, but empowering and up-skilling people at the same time. The base accreditation is the start of what we hope is a long relationship with Investors In People. It was a pleasure to welcome them to AYOM and hope they thoroughly enjoyed meeting all of us.”
A partner to be proud of
If you are looking for a partner in debt collection, AYOM would be happy to help. We pride ourselves on standing out in what is often seen as a messy industry. We are members of voluntary practice authority the CSA (Credit Services Association), we are part of the North & Western Lancashire Chamber of Commerce and we have also enjoyed success nationally in the past year with an award by Corporate Livewire and making the finals of the BIBA awards for 2018.
If you would like to partner with a company that strives for excellence, please get in touch. We would be happy to help with all credit control and debt collection issues. If you’d like to speak to us you can call 0800 130 3357 or email enquiries@ayom.co.uk. Make Are You Owed Money Ltd your number one choice in debt collection and credit control.