If you are concerned about an email or text claiming to be from us, please read this page.

Fraudulent Emails and Texts

If you are concerned about an email or text claiming to be from us, please read this page.

Fraudulent / Suspicious Emails and Texts

We have been made aware of threatening SMS messages being sent which include the address details for Are You Owed Money Limited.

These messages include wording such as "attending your property", "high crown court", "rit of control" and other mis-information. They may have been sent to you at inappropriate times such as late in the evening or very early in the morning.

We would like to re-assure people that these messages have not originated from Are You Owed Money Limited and appear to be an attempted scam.

How to tell if messages from AYOM are genuine:

  • How does it read?
    Scam texts and emails often look odd, with a messy layout and spelling mistakes.
  • Asking for bank details
    We will never request bank account details via SMS or provide ours to you for payment.
  • Do they engage you in conversation?
    All our SMS messages are sent automatically and we will not reply via SMS, so this would indicate the sender is not genuine.
  • Does it state who you owe?
    All our communication clearly states the client we are collecting money on behalf of.
  • Is there a reference?
    All our genuine communications have a reference number so we can deal with your enquiry efficiently.

If you are unsure, get in touch with us directly using a contact form on our website.

Further guidance for spotting and dealing with suspicious messages can be found on this government website: Phishing attacks: dealing with suspicious emails and messages .

How to deal with any fraudulent messages you get:

  1. Do not respond directly to these messages. Instead, contact us directly using the contact details on our website.
  2. Report the message to the police. We have already alerted them to this issue and can share our crime reference number with you when you contact us.
  3. Speak to us if you are anxious or worried. We are here to help. Use only the contact details found on our website.
  4. Forward the message to your network provider - You can use 7726 to report the scam text for free to your network provider.

Get in Touch

If you would like to speak to a member of our team, call us on 0333 355 7114. Lines are open during office hours.

Alternatively you can email any queries to customerservices@ayom.co.uk or you can get in touch via our contact form here. Tell us about your situation and let us provide our expert assistance to you.

Our office hours are:

  • Monday-Thursday: 9am-5.15pm
  • Friday: 9am-4pm

You can also write to us by post at:

Are You Owed Money
Unit 4A, Edward VII Quay
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